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Privacy Policy

This privacy notice discloses the privacy practices for Food2U (Kingsway Resources Sdn Bhd) This privacy notice applies solely to information collected by this website. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

What choices are available to you regarding the use of your data?

The security procedures in place to protect the misuse of your information.

Information Collection, Use, and Sharing 
 
We are the sole owners of the information collected on this site.

We only have access to/collect information that you voluntarily give us via email or another direct contact from you.

We will not sell or rent this information to anyone. “We do not store credit card details nor do we share customer details with any 3rd parties”.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.

Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
 
If you feel that we are not abiding by this privacy policy, you should contact us immediately via at +6017-786 7872 or via email.

Cancellation & Refund Policy

Client understands that upon entering this service contract, Caterer is committing time and resources to this event and thus cancellation would result in lost income and lost business opportunities in an amount difficult to precisely calculate. Therefore, the following cancellation limitations will apply. Third-party referral partners are subject to Third-party referral partner contract agreements and are not subject to the following policies.
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Event Cancellation & Refund Policy
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  • If Client requests cancellation of this contract 80 days of more before the event, Client shall receive a full refund
  • If client requests cancellation 40-79 days before the event, (25%) of the contract total will be owed to Caterer.
  • If client requests cancellation 21-39 days before the event, (50%) of the contract total will be owed to Caterer.
  • Cancellation less than 20 days from the event day, Caterer shall be entitled to (100%) of the contract total.
  • This policy is valid for Online store, Whatsapp, Email and Phone catering orders. 
 
** Note refunds are the sole discretion of Food2U. Although an event may be canceled or rescheduled, Food2U reserves the right to allow for consulting and coordinating when or if determining to allow for a cancelation or refund of any amount or for any reason.
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 If you feel that we are not abiding by this privacy policy, you should contact us immediately via at +6017-786 7872 or via email.

Delivery Policy

At our catering service, we understand that delivery is an important part of our off-premise catering service. Therefore, we have developed a delivery policy to ensure that our customers receive their orders on time and in good condition.
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  1. Delivery Location: We offer delivery within a certain radius of our catering service location. Please contact us to confirm whether we can deliver to your location and any additional fees that may apply.
     

  2. Delivery Time: We will work with you to determine the best delivery time for your event. We recommend scheduling delivery at least one hour before the start of your event to allow sufficient time for set up.
     

  3. Delivery Confirmation: We will confirm the delivery time and location with you prior to the event to ensure that there are no misunderstandings.
     

  4. Food Safety: We take food safety seriously and ensure that all food is transported and delivered in accordance with food safety guidelines
     

  5. Delivery Charges:
    Individual Packed Food or Family/Mini Tray:  Charges is based on the location of the delivery point. However, for food value more than RM1,000, delivery charge is waived. ​​
    Full Service Buffet/DOME/Hand Passed Style Event: 
      Delivery charges (within Klang Valley) are based on the total food value (before SST):
        Less than RM1,500 - RM150
        RM1,500 - RM3,499 - RM100
        More than RM3,500 - Free of charge (FOC)
     

  6. Delivery Method & Service
    Individual Packed Food/Disposable Tray (Drop Off)
    Delivery Method: The delivery will be managed by our in-house team. In the event of our team being occupied or transportation being utilized elsewhere, a third-party delivery service, such as Lalamove, will be engaged. Otherwise, our in-house delivery will be utilized.
    Manpower: No manpower will be provided for food arrangement. Kindly make your own arrangements. 
    Communication & Arrival: For delivery, the driver will contact you just before arriving at your venue. Upon arrival, please collect the food directly from the driver.
    Special Arrangements:  If you require any special arrangements, please inform us in advance, and additional charges may apply.

    Buffet/DOME/Hand Passed:
    Delivery Method: Our buffet service includes delivery by our dedicated team. In cases where our team is engaged with other events or transport has been allocated elsewhere, we may use a reputable third-party delivery service.
    Manpower and Setup: Kindly refer to the agreed Invoice for number of manpower provided for on-site food arrangement.​​
    Communication and Arrival:The designated delivery driver will contact the client just before reaching the venue. Clients are expected to be present to receive the delivery upon the driver's arrival
    Special Arrangements: for Door to Door service, clients are required to make special arrangements and should inform us in advance. Additional charges may apply for any specific requests or services beyond the standard drop off delivery terms
     

By following these guidelines, we can ensure that your off-premise catering experience is hassle-free and enjoyable. If you have any questions or concerns about our delivery policy, please don't hesitate to contact us.

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 If you feel that we are not abiding by this privacy policy, you should contact us immediately via at +6017-786 7872 or via email.

Food Portion Policy

To ensure that all guests are well-fed and satisfied, we recommend the following guidelines for ordering food:
 

  • Estimate the number of guests attending your event: It's important to have an accurate estimate of the number of guests attending your event. This will help us determine the quantity of food that needs to be prepared.
     

  • Choose your menu options: Select a variety of menu items that will suit the tastes and preferences of your guests. We recommend a variety of dishes, appetizers, and desserts.
     

  • Determine the appropriate quantity of food: Our portions are designed to be generous, but not excessive. 
     

  • Consider dietary restrictions: We offer options for guests with dietary restrictions, such as vegetarian, gluten-free, and dairy-free. Please let us know in advance if you require these options.

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  • Consider the duration of the event: If your event is longer than 2-3 hours, we recommend adding additional menu items to ensure that guests have enough food throughout the event.
     

  • When placing an order for catering, it's important to estimate the right amount of food for your guests.
     

  • To ensure that all guests are well-fed and satisfied, the food should be ordered based on the number of guests you will be expecting. Ordering food for the exact number of guests will ensure that everyone has enough to eat and can enjoy all the different types of food that you have selected.
     

  • Please note that the quantity of food ordered per dish is specifically tailored to accommodate the number of guests specified in your order. For instance, if you order food for 50 guests, each dish is prepared to serve 50 portions. Regardless of the variety of dishes selected, it is essential to match the number of portions per dish with the number of guests. This is because guests often like to sample each dish, necessitating an order that caters to the number of guests for each dish.
     

  • If the quantity of portions ordered per dish does not align with the number of guests, Tasty Touch Catering cannot guarantee that the food will be sufficient. It is crucial to anticipate that all guests will partake in the various dishes provided on the buffet table. Therefore, it is important to order food based on the number of guests expected to ensure that everyone is adequately fed and content.
     

  • By placing an order with our catering service, you agree to our food quantity and portion policy

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MEAL PORTION GUIDELINE

Please note that the following allocation is the minimum requirement for a heavy meal such as Lunch or Dinner and  Hi Tea session. Failing to meet these minimum requirements may result in a shortage of food, leaving guests hungry during this time of the day. TTC does not guarantee that the meal will be sufficient if the order does not meet the minimum requirement.
 

If you choose to order less than the minimum requirement, we assume that you have made other arrangements to ensure your guests have sufficient food.

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HI TEA

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Finger Food only


7 types of finger food per guest will suit a morning/afternoon tea or light meal
10 types of finger food per guest is ample to replace a meal for dinner or lunch. (normal)
12 types of finger food per guest is able to replace a meal for dinner or lunch (large eater)

Finger Food and Dishes

4-5 types of finger food and with 1-2 light dishes ( eg Pasta, Noodle or Rice)  per guest will suit a morning/afternoon tea or light meal
3-4 types of finger food per guest and 4-5 main dishes will suit a dinner or lunch (normal)
4-6 types per guest and 5-6 main dishes will suit a dinner or lunch
(large eater)

 

LUNCH / DINNER
 

a) 1 serving of Rice:
Ensure that at least one serving of Rice is included in the meal. You may choose either Plain Rice or Fried Rice as your preferred option. This will serve as the staple component of the meal.
Bento/Lunch Box: 100g
Buffet : 80g 

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b) 2 servings of Protein:
It is essential to include two servings of Protein to provide adequate sustenance. Select two types of protein to offer variety and meet the guests' dietary needs. You can choose from options such as Fish and Chicken, two different types of Chicken, or a combination of Chicken and Meat.

Bento/Lunch Box: 120g (chicken/beef/ lamb or mutton meat) /  6 cm (per piece chicken)
Buffet : 100g (chicken/beef/ lamb or mutton meat) / 4 cm (per piece chicken)

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c) 1 serving of Vegetable:
Include at least one serving of vegetables to add nutritional value and balance to the meal. Consider options such as Oyster Sauce Bak Choy, Mixed Vegetables, or any other vegetable dish of your choice.

Bento/Lunch Box: 100g

Buffet : 80g 

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d) 1 serving of Side:
Enhance the meal with one serving of a side dish that complements the other components. You can opt for Egg Foo Yong, Noodles, Tofu Dishes, or any other side dish that you find appealing.
Bento/Lunch Box: 100g - 120g

Buffet : 80g - 100g

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e) 1 serving of Beverage (Hot or Cold):
Complete the meal with one serving of a beverage, which can be either hot or cold. Offer a refreshing drink to accompany the meal and provide hydration. Guests can choose from options such as water, tea, juice, or other beverages as per their preference.
Buffet : 200ml

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Note: The portion sizes mentioned above are guidelines and can be adjusted based on personal preferences and dietary requirements. It is recommended to include a variety of ingredients and flavors to make the meal more enjoyable and nutritionally diverse. However, please ensure that the minimum requirement is met to avoid food shortage and potential dissatisfaction among guests

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 If you feel that we are not abiding by this privacy policy, you should contact us immediately via at +6017-786 7872 or via email.

Compensation Policy

Quality Assurance:

At Food2U, we are dedicated to delivering exceptional food and service quality to our clients. Our commitment includes stringent adherence to quality control measures such as sourcing fresh ingredients, maintaining impeccable food hygiene standards, and following standardized recipes and procedures.

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Client Satisfaction:

Client satisfaction remains our paramount concern. We continuously strive to not only meet but exceed our clients' expectations with every catering event. We highly value open communication and feedback from our clients concerning their catering experience, particularly regarding the quality of the food served.

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Compensation & Refund Policy:

In line with our commitment to excellence, we have established the following policy to address any discrepancies that may arise:

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Quality Standards:
The concept of "Quality Standards" can vary from one individual to another, as satisfaction levels are subjective and can differ among customers. Recognizing this variability, Food2U acknowledges that while some customers may be content with the food provided, others may find it unsatisfactory. To address this issue and ensure fairness to both parties, we offer a discount ranging from 5% to 7% on the specific food that are deemed unsatisfactory based on the agreed-upon standard. This approach aims to provide a balanced resolution that considers the diverse preferences and expectations of our clients.

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Lateness in Delivery:
In the event of any delay in the scheduled delivery time beyond the agreed-upon timeframe, Food2U will waive the delivery charges.

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Waiter Performance:
If any waiter provided by Food2U is deemed rude or inefficient in their service delivery, applicable discount or waiver on waiter fees.

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Food Portion:
We endeavor to provide ample food portions to accommodate the specified number of guests. In the unlikely event of insufficient food, refund will be given on the agreed amount of shortfalls.


Conditions for Discount Eligibility:
 

Proof of Issue: Customers must provide proof, such as photos or videos, to support their claim before any compensation or discount can be provided.


Timely Notification: Clients must notify Food2U of any issues during or immediately after the event. Complaints made post-event will not be entertained.

Resolution: Upon verification of the claim, Food2U will determine the appropriate compensation or discount based on the severity and impact of the issue.


Communication & Investigation:

Issues during events must be reported to the onsite waiter for immediate resolution. If unresolved, customers should provide evidence and notify our customer service team promptly for further investigation.


Compensation:
Compensation will solely be provided for particular food items or services deemed deficient, faulty, or below the standard of quality.

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Food Poisoning Policy:​

At Food2U we are committed to providing high-quality, safe, and delicious food to our valued customers. However, we understand that despite our best efforts, unforeseen incidents such as food poisoning may occur. We have implemented the following policy to address such situations and ensure customer satisfaction:
 

Customer Safety and Well-being:
a. If a customer believes they have experienced food poisoning after consuming our catering services, they should contact us immediately to report their illness.
b. We take all reports of food poisoning seriously and will prioritize the health and well-being of our customers.
 

Investigation and Verification:
a. Upon receiving a report of food poisoning, our team will promptly initiate an investigation to determine the cause and assess the validity of the claim.
b. We may request additional information from the customer, such as specific details about the event, symptoms experienced, and medical documentation if available.
c. We may also collaborate with relevant health authorities to investigate and address any potential food safety issues.
 

Refund Eligibility:
a. If our investigation confirms that the customer's illness resulted from consuming our catering services and is directly linked to a foodborne illness, we will offer a refund of the affected portion of the catering order.
b. The refund amount will be determined based on the specific circumstances of the incident, such as the number of affected guests or the extent of the food items involved.
 

Refund Process:
a. Once the refund eligibility is established, we will initiate the refund process within  14 days from the date of verification.
b. Refunds will be issued using the original payment method, unless otherwise agreed upon between the customer and our company.
 

Modification of Terms:

Food2U reserves the right to amend these terms and conditions regarding food quality and discounts at any time, with or without prior notice.

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Acceptance of Terms:

By engaging Food2U services, the client agrees to adhere to the above terms and conditions. Any disputes arising from these terms will be resolved through good faith negotiation between the parties.

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Please ensure to review and acknowledge these terms before engage us your event caterer.

Terms & Condition

We want to ensure that your event runs smoothly, so we have developed the following terms and conditions for off-premise catering services:
 

Payment Terms:

  • A deposit of 70% of the total catering package price is required to confirm your booking.

  • Full payment must be made no later than 5 days prior to the event.

  • If full payment is not received by the due date, TTC will not proceed with any preparation for the event.

  • Payments can be made via Credit/Debit Card, Bank transfer or Online payment. Details can be found in the Invoice given.

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Loading Bay Requirement:

The client is mandated to notify us of loading bay requisites no less than five days prior to the scheduled event, failing which TTC shall be absolved of any responsibility for punctuality on the event day.

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Halal Food Policy:

In strict adherence to halal dietary standards, the client is categorically prohibited from deploying TTC equipment and cutlery for non-halal items. Breach of this provision shall warrant a charge of RM 300.

 

Guest Count:

  • A final guest count is required 7 days prior to the event.

  • This count will be used to determine the quantity of food and staff needed for your event.

  • If the final guest count is lower than the estimated count, the deposit is non-refundable.

  • If the final guest count is higher than the estimated count, we will do our best to accommodate the additional guests.

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Setup Time Requirements:

TTC requires a minimum period of 90 minutes preceding the scheduled serving time for setup. In the event that less than 90 minutes are allocated for this purpose, TTC shall not assume liability for any resultant delays in service.

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Illustrative Representations:

It is imperative to note that any visual representations displayed on the website and promotional materials are intended solely for illustrative purposes and should not be construed as definitive depictions of the actual food items.

 

Menu Selection:

  • At any time before the event, if any of the product is out of stock, TTC will inform and propose an alternative option that is similar to the product ordered or suggests cancellation of the particular product (in this case, a refund will be done if payment has been made)

  • Menu items can be customized to meet your specific needs.

  • All dietary restrictions and special requests must be communicated at the time of order.

  • We reserve the right to substitute menu items if necessary due to product availability.

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Waiter:

  • Our waiters are responsible for setting up and cleaning up the catering area, serving food and beverages, and ensuring that guests are satisfied with their dining experience.

  • Our waiters are trained to provide professional and courteous service to all guests.

  • Our waiters will arrive dressed in professional attire appropriate for the event.

  • The standard rate for waiter services per person is RM180 (1 session) & RM220 (more than 1 session)

  • Additional fees may apply for events lasting longer than 9 hours or for events that require additional staff.

  • The number of waiters required for an event is determined based on the number of guests and the type of service requested.

  • The final number of waiters required for an event will be determined during the event planning process.

  • Waiter services are typically provided for the duration of the event, including setup and cleanup time.

  • Additional fees may apply for events that require waiters to arrive earlier than the scheduled start time or to stay later than the scheduled end time.

 

Food Quantity and Consumption:

  • We will provide sufficient food based on the final guest count provided to us prior to the event.

  • We are not responsible for any insufficiency of food if the actual number of guests exceeds the final guest count provided to us.

  •  TTC is under no obligation to accommodate changes or amendments to the arrangement requested by the client within a timeframe of fewer than five working days preceding the event

  • TTC disclaims responsibility for food quality or instances of contamination/poisoning in the event that food is consumed more than 4 hours after the designated serving time.

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Unforeseen Circumstances:

  • TTC shall not be held accountable for the outcome of events impeded by unforeseen circumstances. Such circumstances encompass, but are not restricted to, natural disasters, civil unrest, strikes, and states of war.

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Liability:

  • We are not responsible for any injuries, damages, or losses that occur during the event.

  • We are not responsible for any damages or losses to the event venue or equipment caused by our staff or equipment.

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Public Holidays Surcharge:

A supplementary fee of RM 200 shall be imposed for catering services rendered on ALL Malaysia Public Holidays

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By placing an order with our catering service, you agree to the above terms and conditions. If you have any questions or concerns, please don't hesitate to contact us.

 
If you feel that we are not abiding by this privacy policy, you should contact us immediately at +6017-786 7872 or via email.
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